Is Farfetch Legit and Safe? A Detailed Review

Founded in 2008, Farfetch has established an online marketplace that links customers with high-end fashion boutiques and labels from almost every part of the world. It is safe to state that Farfetch is a popular clothing retail platform among almost all people, given all the different products that the company has to offer, and that is quite rare products such as designer pieces. The name Farfetch is most often associated with its wide assortment of products from Gucci, Prada to many smaller metamodernist boutiques.

When it comes to buying luxury fashion online, trust is everything. You want to be sure the platform you’re shopping on is legitimate, secure, and will deliver what it promises. Farfetch, a well-known online marketplace for designer fashion, is often questioned about its legitimacy and safety. This detailed review will explore whether Farfetch is legit and safe, diving into various aspects of its service, security, and customer experience.

About Farfetch

FARFETCH brings together products from luxury brands and boutiques from around the globe for you to browse and shop from. Their brand and partner boutiques can be found across the world, giving their marketplace access to an unparalleled selection of items ranging from established luxury brands and designers to niche styles not found elsewhere. Plus, with global delivery capabilities spanning 190+ countries they guarantee your delivery in no time at all.

Is Farfetch Legit?

In simple terms, yes, Farfetch is legit. The company is publicly traded, and its website offers products from verified sellers, including well-established boutiques and luxury brands. The fact that it’s been operating successfully for over a decade and is listed on the New York Stock Exchange (NYSE) is a strong indicator of its legitimacy. Let’s break down the key reasons why Farfetch is considered a legit platform.

Established Reputation

Farfetch has been around since 2008 and has gained the trust of both luxury fashion buyers and sellers. It partners with top brands like Gucci, Prada, and Balenciaga, as well as smaller high-end boutiques from around the world. These partnerships alone speak volumes about Farfetch’s credibility in the fashion world.

Publicly Traded Company

Farfetch went public in 2018, listing on the New York Stock Exchange (NYSE). This is a significant point because public companies must follow strict regulations and are subject to constant scrutiny by investors and regulators. For a company to survive on the stock market, it must maintain transparency and adhere to high standards of operation. This adds an extra layer of legitimacy to Farfetch.

Farfetch Verified Sellers and Products

One of the main reasons people ask whether Farfetch is legit is because the platform allows multiple sellers to list their products. However, all sellers on Farfetch are carefully vetted. The company only works with reputable boutiques and brands, ensuring that shoppers receive authentic luxury items.

Positive Customer Reviews

Farfetch has millions of customers worldwide, and while no company is without its share of negative reviews, the majority of feedback is positive. Many customers have praised the platform for its vast selection of designer items and the quality of service they received. This level of satisfaction supports the claim that Farfetch is a legitimate place to shop for luxury goods.

Is Farfetch Safe?

If you’re wondering whether Farfetch is safe, the answer is also yes. Farfetch takes several steps to ensure that shopping on its platform is secure. Here are some reasons why you can feel safe shopping on Farfetch:

Secure Payment Options

Farfetch uses encryption and other security measures to protect your personal and financial information. When you make a purchase, your payment details are processed securely, whether you’re using a credit card, PayPal, or other payment methods. This ensures that your data is safe from unauthorized access.

Additionally, Farfetch offers a wide range of payment options, including global payment platforms like Apple Pay and Klarna, which also have their own security measures in place. This variety of secure payment methods adds to the overall safety of using Farfetch.

Farfetch Buyer Protection

Farfetch offers buyer protection policies to safeguard your purchases. If you receive an item that is not as described, you can contact Farfetch’s customer service for assistance. In most cases, customers are offered refunds or exchanges if something goes wrong with their order.

Moreover, the platform has a detailed returns policy, giving you the option to return items if they don’t meet your expectations. Farfetch works hard to ensure that buyers are satisfied, which is a strong indicator that it is a safe platform for luxury shopping.

Farfetch Privacy and Data Protection

In today’s world, protecting your personal information is crucial when shopping online. Farfetch complies with global data protection regulations, including the General Data Protection Regulation (GDPR) in Europe. The company has a privacy policy that explains how your data is used and protected. You can shop on Farfetch knowing that your information is handled responsibly.

Shipping and Delivery Reliability

Farfetch partners with reliable couriers to ensure that your luxury items arrive safely and on time. They provide tracking for all orders, and in the case of any issues with delivery, the customer support team is available to help resolve problems.

Customers can also choose premium shipping options to get their items faster. The wide availability of shipping options adds to the safety and reliability of the platform.

What About Farfetch Scams?

A common concern is whether Farfetch scams customers or if there are fake products sold on the site. However, because Farfetch only partners with trusted sellers, Farfetch is not a scam, and the products are guaranteed to be authentic.

Vetted Sellers

As mentioned earlier, Farfetch only works with verified sellers. Before a boutique or brand can list products on the platform, it undergoes a vetting process to ensure that it meets Farfetch’s standards. This reduces the risk of fake items or scams. The company also has teams dedicated to investigating any suspicious activity, so if a seller were found to be fraudulent, they would be removed from the platform.

Authenticity Guarantee

Farfetch offers an authenticity guarantee for all products sold through its platform. This means that if you ever have doubts about the authenticity of an item you purchased, you can reach out to their customer support team for verification or a refund.

While scams can happen on any online platform, Farfetch’s strict seller verification process and its commitment to customer service make it a safe place to shop.

Farfetch’s Customer Service

Another reason to believe Farfetch is legit is its focus on customer service. Shopping for luxury items can be a big investment, and Farfetch ensures that their customer service is ready to help.

Accessible Support

Farfetch offers 24/7 customer support, and you can contact them via email, phone, or live chat. Many customer reviews mention the responsiveness of Farfetch’s support team and their willingness to solve issues promptly.

Efficient Returns Process

Farfetch offers an efficient and hassle-free returns process, which adds to the overall safety of using the platform. If your item doesn’t fit, or you’re simply not satisfied, you can return it within 14 days of delivery. Farfetch makes it easy by offering return shipping labels and assisting with the logistics of sending the item back.

Farfetch Customer Satisfaction

Overall, most customers are satisfied with their experience on Farfetch, citing the platform’s wide selection of designer items, fast shipping, and excellent customer service as reasons they would shop there again.

Farfetch Promotions and Discounts – Are They Legit?

Farfetch often runs promotions and offers discount codes, which can sometimes lead customers to question whether these deals are legit. The good news is, Farfetch’s promotions are legitimate, and many shoppers have successfully used discount codes to save on their luxury purchases.

While you might not find deep discounts on high-end brands like Gucci or Saint Laurent, Farfetch does offer seasonal sales, and first-time buyers can often score a percentage off their order with a promo code. These promotions are another reason to believe Farfetch is a safe and legit place to shop.

The Downside – Complaints About Farfetch

Even though Farfetch is generally a legit and safe platform, no company is without its flaws. Some customers have reported issues with shipping delays or receiving the wrong item. However, these problems are typically resolved through Farfetch’s customer service.

A small number of customers have also expressed frustration with the returns process, particularly if the item came from a boutique that is far away. But again, Farfetch’s customer support team works hard to address these issues quickly.

Overall, Farfetch is a legit and safe platform, but it’s good to be aware of these pros and cons before shopping.

Farfetch Legit and Safe: Pros and Cons

Pros:

• Trusted Sellers: Farfetch works with verified boutiques and well-known brands, ensuring you get authentic luxury items.
• Secure Payments: The platform uses secure payment methods like credit cards, PayPal, and more, keeping your personal and financial data safe.
• Authenticity Guarantee: Every product comes with a guarantee of authenticity, so no need to worry about fakes.
• Global Access: Farfetch gives you access to hard-to-find designer items from all over the world.
• Buyer Protection: If something goes wrong with your order, Farfetch offers refunds, exchanges, or customer support to resolve issues.

Cons:

• High Prices: Luxury fashion on Farfetch can be expensive, even with occasional discounts.
• Shipping Delays: Some customers have experienced delays with shipping, especially if the item is coming from faraway boutiques.
• Return Issues: A few users have mentioned that the returns process can be slow or complicated, especially for international orders.
• Limited Discounts: While Farfetch offers promo codes, you may not always find big discounts on top-tier brands like Gucci or Balenciaga.

Overall, Farfetch is a legit and safe platform, but it’s good to be aware of these pros and cons before shopping.

How to Find Items
The easiest way to search is through their drop-down navigation menus at the top of the page, where you will find links to new items, brands, categories and edits. Alternatively, use the search box in the top right.

How to Order and Pay
Once you’ve found what you want, simply select your size and click Add To Bag. From here you can continue shopping or proceed directly to checkout.

FARFETCH checkout process is quick and effortless; whether creating an account or proceeding as a guest shopper. Regardless of how many items are in your shopping bag or from how many FARFETCH brands or partner boutiques they originated from, only needing one checkout transaction needs to take place.

FARFETCH ships worldwide via DHL and UPS for certain countries. Please select your delivery preference for each FARFETCH brand or partner boutique, before moving on to payment and selecting your payment method – they accept major credit and debit cards, PayPal Klarna Afterpay cryptocurrency payment solutions as well as many others – visit Payment & Pricing for full details of accepted payment methods.

Once your order has been placed, a confirmation email will be sent directly to you with tracking details for delivery of your package.

Orders and deliveries
FARFETCH orders can be delivered every day of the week. Delivery charges depend on which service is selected, where your item originates and its destination; express delivery options may be available in many cases, while standard options are only available in select countries; these options will be displayed when placing your order at checkout.

Delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently not possible.

UPS and FedEx require direct signature upon delivery for US domestic orders with total shipment values exceeding 600 USD.

Orders made from the locations below that exceed certain thresholds qualify for free standard delivery.

• United Kingdom (GBP PS400, full price and sale)
• US (USD $200 full price and sale). China Mainland: CNY 2500 full price/sale
• CIS Countries: USD $430 (full price only) When placing an order from any of these locations and exceeding a certain threshold, we also offer an express delivery fee at a reduced cost – checkout will show the lowest available delivery price for your items.

United States of America and Australia: USD $200; Australia: AUD $300. Additionally, in China Mainland CNYY1500=HKD $2000 can be spent; similarly Japan has their JPYY28000. Macau SAR can purchase them as well for USD150 as delivery times can take anywhere between 3-7 working days for delivery times.
Express delivery for most of Europe and the US: delivered between two to four days; for all other parts of the world it could take from three to seven days.

Standard delivery for select countries: usually delivered within 2-6 days.

FARFETCH cannot take responsibility for customs clearance delays or failed payments that cause potential delays; they do, however, strive to minimise potential disruptions as much as possible.

Your order can be delivered using various couriers such as DHL, UPS, FedEx, TNT or DPD depending on its destination.

Have You Changed Your Mind
Do You Want To Cancel? Luckily, many of their brands and partner boutiques allow for order cancellation before it has been processed.

How to cancel an order:

• To do so, navigate to Orders & Returns on their site (if you have an account). Alternatively, if your order was placed as a guest order please enter its details here).
• Select the items and state why they need to be cancelled.
• Please email them as soon as you wish to cancel an order and they’ll send a confirmation email for this change.

Orders already prepared can’t be cancelled; however, they offer a free returns service. For more information about cancelling and returning orders please view their Returns & Refunds Policy.

If you cancel your order, a full refund should arrive between 14-21 days depending on the payment provider used for the cancellation.

Items made-to-order and tailored specifically to you

Orders placed through made-to-order and custom items can only be cancelled within 48 hours after placing them; simply follow these steps in your account to do so.

Duties and taxes
When shopping from one of the locations below, they will include the cost of duties and taxes in your order – making checkout truly transparent without additional delivery fees or costs.

EU (excluding Canary Islands ), United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland and Singapore make up this region of South East Asia; Republic Of Korea is included as is Kuwait Mexico Qatar India Norway Saudi Arabia Taiwan Region Turkey Thailand United Arab Emirates Japan Brazil Isle Of Man San Marino Colombia Chile Argentina Egypt Lebanon Hong Kong SAR Bahrain.

Ordering within your own region avoids import duties; however, VAT or local sales taxes may still be applicable; VAT rates or local sales taxes will be determined during checkout process for customers in UK, Canada and US respectively.

When choosing Delivery At Place (DAP), your price at checkout will not include import duties and sales taxes; you will pay these directly to their courier to release your order from customs. Since they cannot advise of the exact amount due to regulations in certain regions, please reach out directly to them or your customs office/tax authority before placing a DAP order. Should an order become abandoned due to certain circumstances beyond Farfetch’s or Partners’ control, there may not be a refund available in such an instance – these could include but are not limited to;

Failure to Provide Required Customs Documents: If an order has been seized and cannot be recovered due to your inability or unwillingness to produce required customs documents on request and within an acceptable timeframe;
Refusal to Pay Customs Duties: When an order is seized and cannot be recovered because you refused to pay applicable customs duties. Unreachable Customer: When attempts at delivery were unsuccessful and you were unreachable during this period.

Delivery to US
If you reside within the US and place an order from one of their international brands or partner boutiques, Customs may ask for information such as your IRS, EIN or SSN number before authorising delivery to your address. However, don’t panic: Customs typically give customers one week to provide this data or their order will be returned back for a refund.

Conclusion: Is Farfetch Legit and Safe?

After a thorough review, it’s clear that Farfetch is legit and Farfetch is safe for luxury fashion shopping. The company has established itself as a trustworthy marketplace, offering a wide range of authentic designer items from verified sellers. With secure payment methods, buyer protection policies, and an emphasis on customer satisfaction, Farfetch is a reliable platform for those looking to buy high-end fashion online.

Farfetch’s commitment to authenticity, safety, and customer service makes it a top choice for fashion lovers. While no platform is perfect, Farfetch’s long-standing reputation and transparency show that it is far from a scam. So, if you’re considering making your next luxury purchase through Farfetch, you can shop with confidence knowing that you are in safe hands.

Farfetch FAQ

1. What is Farfetch?
Farfetch is an online marketplace that connects shoppers with luxury fashion from various boutiques and brands worldwide.

2. Is Farfetch an Authentic Website?
Yes, Farfetch is an authentic website. The company partners with verified, reputable sellers and is listed on the New York Stock Exchange.

3. Is Farfetch safe?
Yes, Farfetch is safe. It offers secure payment options, a buyer protection policy, and guarantees product authenticity.

4. Where does Farfetch ship from?
Farfetch items come from global partner boutiques and brands, so shipping origins vary.

5. Does Farfetch offer free returns?
Farfetch offers returns on eligible items within 14 days, though conditions may vary by item and location.

6. How long does Farfetch shipping take?
Shipping time depends on the seller’s location and shipping method chosen, typically ranging from 2 to 7 business days.

7. Does Farfetch sell authentic items?
Yes, all items on Farfetch are guaranteed authentic, as they only work with trusted sellers.

8. How can I track my Farfetch order?
Once your order ships, Farfetch provides a tracking link so you can monitor your delivery status.

9. What payment methods does Farfetch accept?
Farfetch accepts credit/debit cards, PayPal, Apple Pay, Klarna, and other region-specific options.

10. Does Farfetch offer customer support?
Yes, Farfetch offers customer support via live chat, phone, and email for help with orders and inquiries.

11. Can I use promo codes on Farfetch?
Yes, Farfetch offers promo codes occasionally, though they might not apply to all brands.

12. Which country owns Farfetch?
South Korea owns Farfetch

13. How does Farfetch work?

Farfetch connects shoppers with luxury fashion items from a global network of boutiques and designer brands. When you place an order, the item ships directly from the boutique or brand, ensuring authenticity and unique options. Farfetch handles secure payments, customer service, and shipping logistics for a smooth experience.

14. Is Farfetch resale?
Yes, Farfetch is a resale platform. You sell your designer bags through their handbag resale service and earn FARFETCH credit

15. What is so good about Farfetch?
It delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace

16. Is Farfetch in China?

Yes, Farfetch is in China? Farfetch entered the Chinese market three years ago, setting up offices in Hong Kong and Shanghai

17. Does Alibaba own Farfetch?

No, Alibaba and Richemont only has 25% stake on Farfetch

18. Can you return items on Farfetch?

Yes, you can return your items on Farfetch within 30 days of receiving it.

19. Is Farfetch a US company?

No, Farfetch is a British e-commerce company.

20. Does Farfetch refund delivery fee?

Yes, Farfetch will refund any delivery charges and any reasonable costs you incur in returning the products.

21. What are the benefits of Farfetch?

Farfetch benefits are welcome reward, Birthday reward and Private members’ sale group

22. How much does it cost to sell on Farfetch?

It costs 25% commission on each sale, plus another 8% if they fulfil the order on Farfetch

23. Is Farfetch a wholesaler?

Farfetch is not a wholesaler, it is just a marketplace

24. Why is Farfetch not profitable?

Farfetch is not profitable because of High G&A expenses.

25. Who is the buyer for Farfetch?

Coupang is the company that bought Farfetch in January 2024

28. How does Farfetch earn money?

Farfetch earns money commission fees charged to sellers

29. Can I sell something on Farfetch?

Yes, you can sell something on Farfetch.

30. Does Farfetch sell authentic?

Farfetch sell authentic items from reputable brands.