Is Cedar and Ash Legit and Safe? A Mega‑Review

Cedar and Ash is an online shop that sells low‑priced beauty, hair, and trending gadgets. The site promotes a VIP membership that costs $29.99 per month and claims to give special prices, a monthly store credit, and member perks. Some shoppers like the deals; others complain about unexpected charges, slow support, or items not matching the ads. Shipping and return rules exist, but they can feel strict. If you’re curious, read the membership terms carefully and use a payment method you trust. I screenshot orders and emails. That way, if something goes wrong, you have proof and can act fast.

Based on what I can verify today, I don’t recommend shopping with Cedar and Ash. Too many independent complaints point to wrong or poor‑quality items arriving (or never arriving), surprise $29.99/month “VIP” subscription charges, and inconsistent customer support. While the company’s website describes a membership‑based discount store, the real‑world pattern of billing and delivery issues makes it hard to call Cedar and ash is legit or Cedar and ash is safe in good faith.

What Cedar and Ash Means (and what they sell)

Cedar and Ash is the name of a Shopify e‑commerce site (cedarandash.com) that sells very low‑priced beauty, hair, makeup, and general “viral” items. The storefront promotes a VIP membership program that promises “wholesale prices,” free shipping for members (after an intro period), and a $20 monthly store credit. The homepage and “Membership” page make those claims and present the membership price as $29.99 per month, cancelable “anytime.”

On the site you’ll see sections like Lip Care, Hair Care, and Makeup Brush & Mirror as well as a “VIP Membership: All You Need To Know” module and testimonial blurbs. The footer shows “Powered by Shopify,” which is a common retail platform—but remember, being on Shopify does not automatically make a brand legitimate.

The company also runs a separate “VIP portal” at vip.cedarandash.com that’s “exclusively for VIP Members,” reinforcing that the subscription is central to their model.

How It Works (according to the site)

On paper, Cedar and Ash runs like this:

1. You buy (or are opted into) a VIP membership for $29.99/month.
2. You get access to “VIP pricing,” “priority” support, “free shipping” on portal orders (after the intro period), and a monthly $20 store credit.
3. Billing recurs every 30 days until you cancel. The site says you can cancel via email, phone, or a “Membership Cancellation” form.

Those details are stated in the Membership page and Terms of Service, which even note the first billing can occur 12 days after purchase (that line appears alongside the $29.99 statements). The Terms also oddly mention a $39.99 fee in one sentence and $29.99 in others—an inconsistency that is itself a red flag.

Cedar and Ash also publishes:

• A Shipping Policy that promises free worldwide shipping and delivery windows of 5–7 business days in the U.S. and 10–14 business days internationally. Note this can conflict with the membership page that says the first VIP order does not include free shipping. Inconsistency alert.
• A Refund Policy that says returns are allowed within 30 days of receiving the product, but only if unopened and in original packaging. That can make real‑world returns difficult after you’ve inspected an item.

Features (and the marketing promise)

If we look only at the official site, the features of Cedar and Ash sound attractive:

• Big discounts (“up to 80% off”) compared to typical retail.
• $20 monthly VIP credit to spend on “top-selling” products.
• Cancel anytime messaging and multiple cancellation methods (email, phone, online form, reply to order email).
• VIP support and free member shipping (after the introductory deal).

That all reads like a bargain club. If delivered faithfully, great. But shoppers care about the two big words: Legit and Safe. So let’s test those promises against real‑world reports.

Is Cedar and Ash Legit? (What the evidence says)

I want to be able to say “Cedar and ash is legit,” but the most credible third‑party sources point the other way.

• The Better Business Bureau (BBB) profile for Cedar & Ash (Jacksonville, FL) gives the company an F rating and shows dozens of complaints, including 19 complaints with no response. BBB’s “Important information” section notes an April 2025 investigation following Scam Tracker reports and consumer inquiries. A recurring pattern: customers say they made a one‑time purchase and then saw unauthorized $29.99 subscription charges, sometimes billed under different business names. BBB
• BBB’s Customer Reviews page averages 1/5 stars (as of late September 2025) and many of those reviews specifically describe tiny “queen” or “king” cooling blanket pieces, missing items, or unexpected monthly charges. Even if you take online reviews with a pinch of salt, the volume and specificity of the repeated $29.99 membership complaint is hard to ignore.
• Trustpilot shows an unclaimed profile with ~48 reviews and a very low trust score (≈1.4/5). The summarized themes: wrong sizes, extremely small or poor‑quality items versus what was advertised, and surprise membership billing that’s hard to stop.
• Consumers have filed reports on BBB Scam Tracker describing the same $29.99 charges under other names (e.g., Ash and Timber, Timber and Oaks, Oak and Cedars), which makes it harder for cardholders to spot the pattern on bank statements. One detailed report includes dates, amounts, and email/phone details that match the Cedar and Ash site.
• The watchdog site ScamPulse shows multiple 2025 reports describing the cooling blanket issue and repeat $29.99 charges, including mentions of related names (Timber and Oaks, Ash and Timbers).

In other words: while Cedar and Ash publicly presents itself as a legitimate membership store, the independent record shows persistent billing and quality problems. From a practical consumer standpoint, that undermines any claim that the store is a legitimate and genuine bargain club.

Is Cedar and Ash Safe?

“Cedar and ash is safe” is the other SEO‑heavy phrase people search for. Here’s the reality check:

• The site does use HTTPS (standard SSL). But SSL alone doesn’t tell you whether a seller is safe—it just encrypts the connection. Safety is about business practices, refunds, data handling, and whether you actually get what you paid for. (Scam‑Detector’s scan notes a valid SSL and shows the domain, certificate, and WHOIS details.)
• The domain cedarandash.com appears new, created October 3, 2024—that doesn’t prove wrongdoing, but newer domains deserve extra scrutiny, especially when combined with other red flags.
• The Privacy Policy on Cedar and Ash’s own website references a different company—“5TH & GLOW PTE LTD” and “5thandglow.com”—with links to TrueGenics messaging terms. That mismatch looks like a copy‑paste template that wasn’t fully customized. If a merchant can’t keep its legal pages consistent with its own name, that’s a Security and trust concern.
• The site lists two different phone numbers in different places—(830) 227‑2574 generally, and (858) 398‑5230 in the cancellation FAQ—plus varying customer service hours. Inconsistency in contact information is a classic online‑store red flag.
• The company’s Shipping Policy promises “free worldwide shipping” and tight delivery windows, but the Membership page says first orders do not include free shipping. Conflicting promises about costs and shipping aren’t “unsafe” per se, but they complicate refunds and disputes.

So, is Cedar and Ash “safe”? Given the above, I’d say proceed with extreme caution—and realistically, avoid.

Real‑World Complaints You Should Know About

Let’s zoom in on the recurring themes across independent platforms:

1. Surprise $29.99 Monthly Charges
   Many shoppers say they intended a one‑time purchase and later saw $29.99 monthly charges. Some say the descriptor changed (e.g., Ash and Timber, Timber and Oaks, Oak and Cedars). BBB and ScamPulse entries document this pattern. Cedar and Ash’s own Terms describe automatic billing “every 30 days,” with a first charge 12 days after purchase. If a membership upsell wasn’t crystal clear (or if a pre‑checked box was used), customers may feel tricked.
2. Items Smaller/Lower Quality Than Advertised
   The “cooling blankets” story shows up again and again: buyers order queen/king sizes but claim they receive small fleece rectangles with no “cooling” effect. BBB and Trustpilot are full of such reviews.
3. Difficult Returns/Low Partial Refund Offers
   Several reviewers say they were offered 20% partial refunds and told to keep the item, or faced hurdles returning items (which must be unopened according to the policy). That’s technically within their posted policy—but it feeds frustration when products arrive far from expectations.
4. Slow/Unhelpful Support
   Repeated reports cite slow replies, template responses, or no resolution. Cedar and Ash advertises “24/7 support,” but the live pages list weekday hours and a 48‑hour email response goal.

If You Already Ordered: What To Do Now

No judgment—we’ve all been tempted by a too‑good deal. Here’s a calm, step‑by‑step plan if you think you’re stuck in a membership or got the wrong item.

1. Cancel the membership (immediately).
   Use all channels: email (support@cedarandash.com), phone ((830) 227‑2574), and the Membership Cancellation form. The FAQ says cancellations need to be 3 business days before the next billing. Save proof (screenshots, timestamps).
2. Dispute charges with your bank/card.
   If you didn’t knowingly enroll, file a billing dispute. The BBB complaints describe successful chargebacks, especially when consumers could show no clear consent to recurring billing or gross product misrepresentation (e.g., “queen” blanket the size of a towel).
3. Watch statements for similar‑sounding descriptors.
   Scan for Ash and Timber, Timber and Oaks, or Oak and Cedars charges around $29.99—these names appear in multiple consumer reports linked to Cedar and Ash purchases. Consider a new card if recurring charges continue.
4. Document product issues.
   If the item is the wrong size or poor quality, photograph it next to a measuring tape and the shipping label. The BBB page includes multiple examples where photos helped a dispute.
5. Know the site’s return terms.
   Returns require items to be unopened and within 30 days, which can be impractical if you must open an item to see the problem. This makes a card dispute more critical if you can’t meet the return condition.

Security & Privacy: A Closer Look

• SSL and Checkout: The site is HTTPS and says payments follow PCI‑DSS standards—standard boilerplate for most Shopify stores. That covers data in transit but not whether the store bills ethically or resolves problems.
• Privacy Policy Mismatch: The policy naming another business (5TH & GLOW PTE LTD) is concerning. Strong, legitimate retailers keep their legal docs cohesive and specific. This mismatch doesn’t scream “genuine.”
• Business Identity & Location: The BBB file lists an address in Jacksonville, FL and ties the site to a phone and email that match the Cedar and Ash website. BBB also documents its April 2025 review prompted by consumer inquiries.

Pros and Cons of Cedar and Ash

Pros

• Attractive discounts and “viral” deals on beauty, hair, and gadget items.
• VIP membership promises perks: $20 credit monthly, special pricing, “free” shipping after intro.
• Multiple ways to cancel (email, phone, online form).
• It uses HTTPS (secure connection) for transactions.

Cons

• BBB gives an F rating and many unresolved complaints about billing and delivery.
• Numerous reports of unexpected $29.99 charges, sometimes under different names.
• The Privacy Policy references a different company (5TH & GLOW) — inconsistent legal pages.
• Mixed and conflicting policies (e.g. first VIP order shipping, membership fee stated differently in places).
• Many customers say items arrive smaller, different, or of low quality.
• Customer support often slow or unhelpful, per reviews.

Verdict: My Honest Take

If you’re here for a simple, human, first‑person answer: I wouldn’t shop at Cedar and Ash. The store looks like a bargain club, but credible external evidence strongly suggests membership shenanigans and product issues. On‑site copy says one thing; customer outcomes say another. That mismatch is the opposite of legitimate, genuine, or safe.

If you’ve already ordered, act fast: cancel, document, and dispute as needed. And if you’re still deciding, there are countless retailers with clean track records, consistent legal pages, and transparent policies. Your time (and card) deserve better.

Frequently Asked Questions

1) What is Cedar and Ash, in simple terms?

Cedar and Ash is an online shop that sells beauty, personal‑care and “viral” products. The store heavily promotes a monthly VIP membership that claims to unlock “wholesale” prices, monthly store credit, and free shipping for members after an introductory period.

2) How does the VIP membership work?

According to the site: you pay a recurring fee (marketed as $29.99/month) to access VIP pricing and perks. The Terms say the first billing happens 12 days after purchase and then repeats every 30 days. Oddly, that same Terms section also states the membership fee as $39.99, creating an internal inconsistency.

3) Where do VIP members shop?

There’s a members‑only storefront at vip.cedarandash.com. It says the shop is “exclusively for VIP Members,” and prompts you to verify your email for access.

4) I just want to buy once. Can I avoid the subscription?

Yes—the VIP product page includes a “Guest Add to Cart” option (meant for paying full price without enrolling). If you’re trying to avoid any membership, make sure you’re using the Guest button when checking out.

5) How do I cancel the membership?

The company lists several ways:

• Email: support@cedarandash.com
• Phone: the site shows (830) 227‑2574 in multiple places and (858) 398‑5230 on its Membership page
• Online form: a dedicated “Membership Cancellation” page
  The Membership page also says cancellations should be made at least 3 business days before the next billing. Keep screenshots and timestamps of whatever you submit. Cedar and Ash+2Cedar and Ash+2

6) Will I get a refund after I cancel?

In the Terms of Service, Cedar and Ash says membership fees “will be canceled and refunded within 24 hours or less.” (That’s the company’s own claim; real‑world outcomes can vary.)

7) What do independent reviews say?

Public review sites show many negative experiences. Trustpilot pages include multiple 1‑star reviews mentioning wrong items/sizes and refund difficulties. The BBB profile shows the bureau investigated in April 2025, and you can read through numerous complaints there.

8) Are there reports of surprise charges?

Yes. Several BBB Scam Tracker entries describe unexpected $29.99 monthly charges and note that the descriptor sometimes appears as “Timber and Oaks,” “Oak and Cedars,” or “Ash and Timber.” If you’re reviewing your statements, scan for those names as well.

9) What’s the return policy?

Returns are allowed within 30 days of receipt if items are unopened and in original packaging and you have proof of purchase from cedarandash.com. That makes returns tricky if you had to open something to discover a problem.

10) How fast is shipping?

The Shipping Policy states “free worldwide shipping” with U.S. delivery in 5–7 business days and 10–14 business days internationally (customs may add time). Note that the Membership page separately says your first VIP order does not include free shipping—these pages don’t say exactly the same thing.

11) Where do I track my order?

The store uses a tracking portal at /apps/parcelpanel on cedarandash.com. Some footer sections there list customer‑service hours and contact details.

12) What are the official contact details and hours?

• Email: support@cedarandash.com
• Phone: (830) 227‑2574 appears on contact and tracking pages; (858) 398‑5230 appears on the Membership page
• Hours: I’ve seen Mon–Fri 9 am–8 pm EST on the Contact page and Mon–Fri 9 am–5 pm EST in some footer areas. (Yes, that’s inconsistent.)

13) Does Cedar and Ash have a BBB page?

Yes. The BBB Business Profile for Cedar & Ash (Jacksonville, FL) notes that BBB investigated the company in April 2025 following Scam Tracker reports and consumer inquiries. You can also view published complaints there.

14) Is Cedar and Ash “legit” and “safe”?

“Legit” means different things to different people. The site exists, takes orders, and publishes policies, but independent signals aren’t great: BBB investigation note, many BBB complaints, negative Trustpilot reviews, and Scam Tracker reports of recurring $29.99 charges (sometimes under different names). If you decide to try it, use a payment method with strong dispute rights and save all correspondence.

15) I only purchased once—why am I being billed monthly?

The company’s Terms say the first charge occurs 12 days after purchase, then every 30 days. Some shoppers report they didn’t realize they’d enrolled. If that’s you, cancel immediately and contact your bank.

16) How do I avoid getting signed up for VIP by mistake?

If you don’t want a subscription, don’t add the VIP membership to your cart. On some pages, the company shows a “Guest Add to Cart” option so you can pay full price and not enroll in VIP. Double‑check your cart before you pay.

17) What perks does VIP claim?

• VIP pricing on products
• Priority/24‑7 support (per the membership marketing)
• $20 store credit each month
• Free shipping on member orders after an introductory period
  These promises are described on the homepage and membership page.

18) Why do the policies feel inconsistent?

Across different pages you’ll find mixed messages (e.g., “free worldwide shipping” vs. “first VIP order not free”; a $39.99 fee in Terms vs. $29.99 on product/membership pages). Inconsistency is a common red flag when you’re deciding whether to trust a shop.

19) What does their Privacy Policy say?

The Privacy Policy page (hosted on cedarandash.com) oddly references a completely different company—“5TH & GLOW PTE LTD”—and even references the 5thandglow.com website in the text. That mismatch can be a trust concern.

20) Do they really have “24/7” support?

Marketing mentions “24/7” in places, but other pages list weekday hours (either 9–8 pm EST or 9–5 pm EST, depending on the page). Expect weekday coverage.

21) What’s the best way to cancel (step‑by‑step)?

1. Write “Cancel my membership” in the Membership Cancellation form.
2. Email support@cedarandash.com with the same request from your order email.
3. Call one of the phone numbers (try (830) 227‑2574; the Membership page also lists (858) 398‑5230).
4. Do it ≥ 3 business days before the next bill, and save proof (screenshots, timestamps).

Copy‑paste cancellation email template (you can tweak it):

Subject: Cancel VIP Membership — [Your Name, Order #[XXXX]]
Hello Cedar and Ash Team,
Please cancel my VIP membership effective immediately and confirm in writing. Do not bill me again.
Name: [Your Name]
Email used at purchase: [Your Email]
Order #: [XXXXX]
Thank you.

22) What if I can’t get a response or refund?

Many shoppers resolve billing issues through their card issuer. If you believe you didn’t consent to recurring billing or the product was misrepresented, contact your bank to discuss a dispute. For awareness, you can also read similar cases on BBB’s site and Scam Tracker.

23) Where can I read more customer stories?

• BBB profile (complaints tab)
• Trustpilot pages for cedarandash.com
• BBB Scam Tracker reports mentioning “Cedar & Ash,” “Timber and Oaks,” and “Oak and Cedars”
  These are third‑party sites; they include both verified and unverified submissions—read with a critical eye.

24) Any general tips before buying?

• If you’re new to any store, consider a virtual/one‑time‑use card.
• Screenshot the product page, cart, and checkout page.
• Read the Terms/Refund/Shipping pages closely—especially around renewals and returns.
• If you prefer to skip subscriptions, always look for a clearly labeled guest checkout and re‑check your cart before paying.