Is Costway Legit and Safe? A Deep Dive Review

Costway is an online retail store that sells home and lifestyle products like furniture, appliances, tools, and décor. Founded in 2008, it aims to make home shopping easy and affordable for everyone. You can browse, order, and have items shipped directly to your doorstep. Many shoppers find Costway convenient and budget-friendly, though experiences can vary depending on the product. The website looks professional, offers secure payment options, and provides customer support. Overall, Costway is a genuine company that tries to balance affordability with variety—perfect if you love hunting for good deals online.

Hey there — if you’re wondering “Costway is legit?”, “Costway is safe?”, “Is it a scam or genuine?”, you’re in the right place. I’m going to walk through everything I found about Costway — what it is, how it works, its features, the good, the bad, and ultimately help you decide whether Costway is safe for you.

I’ll keep things friendly, simple, sometimes playful (“yes, I’m talking to you”), and human. We’ll use sub-headings so you can scroll to what interests you the most. Let’s go!

What It Means to Say “Costway Is Legit / Safe”

Before we dive into specifics, let’s clarify what we mean by “legit”, “safe”, “scam”, “genuine” in this context — so when I say “Costway is safe”, you know what I mean (and what I don’t mean).

• Legit: The business operates as presented, is registered, has a real website, real products, real operations. It’s not pretending to be something else and vanish with your money.
• Safe: Your money is fairly treated; your personal data is treated with respect; you’re not at high risk of losing the product, being scammed, or left in limbo.
• Genuine: The products, website, claims match reality reasonably well — meaning “what you see is what you get”.
• Scam: A business that misleads on purpose, takes money and doesn’t deliver, manipulates reviews, disappears, or makes it hard/impossible to get support.
• Security: Covers things like payment methods, refund policies, customer service, transparency, trustworthy business practices.

So when we ask “Costway is legit?” or “Costway is safe?”, we’re asking: can I trust this company to behave properly when I buy from them?

How Costway Works – The Basics

Here’s how Costway operates, in simple terms:

• Costway is an online retailer (and sometimes reseller) offering home & garden furniture, patio items, décor, hardware tools, DIY goods, etc. Their site says “Delight your home with Costway. Shop online for varieties of stylish home & patio furniture, toys, decor and home goods.”
• You visit their website (for example costway.com); choose items; pay online; they ship to your address.
• They offer “free shipping on all orders” (as their website claims) in some instances.
• They use typical e-commerce payment methods. According to Scamadviser, costway.com “offers payment methods which allow you to get your money back”.
• They handle returns, warranty claims, etc (though as we’ll see: reviews vary).
• On a security front: Costway in 2018 experienced a fraud attack which they worked with a specialist (Riskified) to reduce chargebacks dramatically. So they have invested in fraud/security management.

So yes: on the surface, Costway works like a typical online retailer. That’s a good sign when considering legitimacy.

Features & What They Bank On

Let’s talk about some of the “selling points” or features of Costway, which might influence whether you think “Costway is safe / legitimate”.

Features

• Wide product selection: From patio furniture to DIY tools, decor, appliances. A big catalog.
• Competitive pricing / deals: Many reviews note cost-effectiveness of some items.
• Free shipping (in many cases) or at least attractive shipping offers.
• Online platform with reviews, tracking, standard ordering flow.
• Returns / refund policies (though details vary, and some customers find them weak).
• Security / fraud prevention systems in place (as noted above).

What they rely on:

• You will trust a low price and buy.
• You will rely on product descriptions and photos.
• You expect customer service if something goes wrong.
• You expect shipping and delivery to happen in reasonable time.

In short: the features of Costway make it appear like a legitimate online retailer with attractive offers. So “Costway is legit” has surface support.

Evidence for “Yes, Costway Is Legit / Safe”

Let’s look at the evidence that supports the idea that Costway can be legitimate and safe.

1. Scamadviser stance: Scamadviser says “costway.com is legit and safe to use and not a scam website … The review of costway.com is positive.”
   • That doesn’t guarantee perfection, but it gives a solid baseline that the website isn’t obviously fraudulent.
   • They found valid SSL certificate, decent domain history, etc.
2. Many positive customer reviews:
   • On Trustpilot, many customers say they received their orders, found products okay, delivery was good. E.g., “Website is easily navigable… received my first 1200 BTU unit within a week” from one reviewer.
   • On Sitejabber (Australia domain) costway had 3.9 stars from 1,232 reviews.
   • For some specific products (e.g., on Home Depot listings for Costway patio furniture) individual product reviews are favourable: “Overall this patio set is great… fairly easy to assemble… sturdy.”
3. They established fraud protection / improved operations:
   • According to the case study: Costway had chargeback/fraud issues but took measures to reduce them significantly (99.7% decrease in chargeback rate) thanks to working with Riskified.
   • That suggests they take security/fraud risk seriously (or at least did).
4. Actual product delivery in many cases:
   • The Reddit thread: one user purchased furniture and said: “I got my daughter’s bed… it’s been great condition.”
   • Also the Sitejabber and Trustpilot positive reviews show many satisfied customers.

Taken together: yes, there are many signals that Costway can be legitimate and operate with safety for many customers.

Evidence for “Be Cautious” – Where Things Aren’t Perfect

Now, to be fair and human, no company is perfect — and while Costway appears legitimate in many respects, there are clear issues that might make you think “Hmm… maybe Costway isn’t entirely safe in all cases”. Here’s what to watch out for.

1. Lots of negative reviews:
   • On Sitejabber (global), costway.com had a rating of 2.6 stars from 1,177 reviews — meaning many customers were dissatisfied.
   • On PissedConsumer, aggregated rating 1.9 stars from 933 reviews; only ~29% would recommend.
   • On the Better Business Bureau (BBB) profile: Not accredited; many complaints. For example: “I would be careful purchasing anything from this company they give you a hard time with a return they want to charge you high fees for shipping return label and re-stocking.”
   • On Reddit: some users were cautious, said things “looks a little too good to be true”.
2. Customer service / returns complaints:
   • Many complaints center on support: missing parts, broken items, poor response, difficult returns. For example: “the hinges were MISSING! … six weeks later and my cabinet is STILL missing the hinges” (Sitejabber)
   • BBB: “Do not buy their products. They don’t honor the warranty.”
3. Inconsistent quality / shipping performance:
   • Some customers praise it; others say shipping promised was fooled, items damaged, parts missing. Example: from BBB complaints: “tracking number… but parcel never delivered. They keep sending replies saying it was picked up.”
   • On Sitejabber: mixed — positive for some, negative for others.
4. Unclear return/cancellation policies:
   • On BBB profile: “Canceling an order after shipment … will be charged recall fee.”
   • Some consumers feel the policies put the burden on them.
5. Not BBB accredited / Some alerts:
   • The business is NOT BBB accredited; their BBB rating is F.
   • While BBB accreditation is not the be-all end-all, it’s a small flag (especially when many complaints).

So what I’m saying: while Costway appears legitimate for many customers, there’s a non-trivial risk of running into issues — especially with returns, support, damaged products, missing parts.

What to Watch Out / What to Ask Before You Buy

Because Costway is legit but not flawless, here are specific things you should check before buying — to make the “Costway is safe” outcome more likely.

1. Read the reviews for the specific product you want
   • Often, the issues are with specific items rather than the entire company. For example: missing hinges, broken parts, not as sturdy as promised.
   • A reviewer said: “the hinges were MISSING! … six weeks later … still missing.”
   • So: search the model, check user pictures, look for missing part complaints.
2. Check shipping, delivery, and tracking details
   • Does the site give proper tracking info? One BBB complaint said the tracking label was created but the parcel never shipped.
   • Make sure they ship to your country (you’re in Nigeria, so check shipping from USA/UK to Nigeria — shipping costs, import duties may apply).
3. Confirm the return/refund policy
   • How many days after receipt? Who pays shipping for returns? Are there restocking fees?
   • According to BBB: cancelling after shipment triggers possible recall fee.
   • Know your rights in your country (Nigeria) for imports.
4. Use a safe payment method
   • Use credit card or payment methods with buyer protection (so you can dispute if necessary). Scamadviser noted their payment methods allow refunds.
   • Don’t pay by weird direct transfer where you lose all protections.
5. Keep all documentation
   • Order confirmation, photos of delivered goods, assembly issues, missing parts — document these. If you need to claim refund or return, you’ll need evidence.
6. Manage expectations on product quality
   • Some items may be “decent for price” rather than “premium”. E.g., a reviewer said furniture “looks good” but if you really push it, may be lighter than expected.
   • One Reddit user: “We had to give our movers notice … as soon as that bed came apart there was no chance it was going back together.” (Meaning big furniture may be heavy/awkward.)
   • So don’t expect luxury brand when price is low. But you may get better value than many low-cost alternatives.
7. Check shipping cost & import duties/returns to Nigeria
   • Being in Nigeria, you’ll want to check how Costway handles international shipping, customs, import tax, local support. If the product arrives broken and return shipping is super expensive, your risk increases.

Examples & Real-Life Customer Tales

Here are a few anecdotes (good and bad) so you can see how “Costway is legit / safe” plays out in practice.

• Good experience: On Trustpilot: “Website is easily navigable… received my first 1200 BTU mini split unit within a week of ordering it.” – A user said: “Bought two mini splits … Everything delivered intact … couldn’t be happier with Costway experience so far.”
• Excellent product review: On Home Depot for a Costway patio set: “Overall this patio set is great… fairly easy to assemble… sturdy.”
• Mixed / cautionary experience: On Sitejabber: “the hinges were MISSING! … six weeks later and my cabinet is STILL missing the hinges. Although I would recommend the product, I do NOT recommend Costway.”
• Negative strong warning: BBB logged complaints like “Don’t purchase – they don’t honour warranty”, “very poor service”.
• User generic caution: Reddit: “It almost seems a little too good to be true … I wound up finding the thing I wanted on Amazon for cheaper so figured eh.”

What this teaches: Even though many find Costway fine, there’s enough variation that your experience may depend on product, region, shipping, and whether you’re ready to handle issues proactively.

Is There Any “Scam” Risk?

Let’s examine if there’s strong evidence of fraud / scam behavior. Because “safe” also means “low scam risk”.

• There’s no major evidence that Costway is a scam in the sense of “take your money and vanish”. Independent site (Scamadviser) found costway.com “legit and safe to use and not a scam website.”
• Company responded to many negative reviews; they invested in fraud prevention. So it’s not like ghost data or no website.
• The complaints are mostly service quality issues (returns, parts, shipping) rather than outright fraud or theft. So yes: risk exists but it’s not necessarily a scam.

Thus: while there is some scam-risk (as with many online retailers), I wouldn’t classify Costway as a scam business. More like: you assume risk of variable quality/support. So yes: “Costway is safe” with caveats.

For You (In Nigeria / International Buyer) – Extra Considerations

Since you are in Port Harcourt, Nigeria (and presumably shopping from abroad), here are some extra tips specific to your context.

• Shipping & import duties: Check if Costway ships to Nigeria, what shipping cost is, whether import taxes/customs will apply, and how returns (if needed) would work across international boundaries.
• After-sales support: If things go wrong (missing parts, damage), your risk is higher when local support is lacking. If Costway only has US/UK support, you may end up paying local shipping for returns.
• Payment method: Use an international card or payment method with buyer protection. If they accept PayPal, that’s useful.
• Local alternatives: Compare price & shipping with local sellers or large international players with Nigeria operations (Amazon, Jumia, etc.). Sometimes the “deal” looks good but after all import and shipping costs it may be less strong.
• Check reviews from Nigeria / Africa region: Many reviews are from US/UK/Australia — local shipping issues may differ. If you find “Costway Nigeria shipping” review, that helps.
• Return cost risk: If you buy large furniture, disassembly + international return shipping may be costly; factor that into your “risk”.
• Communication & tracking: Ensure you get order confirmation, tracking number, shipping updates. If costway hesitates, ask before purchase.

Summary: Is “Costway Is Legit”, “Costway Is Safe”?

Let’s summarise with a quick table — my view on whether Costway ticks the boxes:

So if I say “Costway is legit and safe” — yes, but with important provisos. I would say: “Costway is legitimate and can be safe to use — just do your homework and proceed carefully.”

Pros and Cons of shopping with Costway

Pros

• Great value: Many customers say they got good‐looking products for less money.
• Wide selection: They carry lots of items (furniture, décor, appliances), so you’ve got more choices.
• Easy ordering experience: Some buyers found the website easy to use, orders placed easily.
• Good deals: Some items get strong reviews, especially those bargains that surprised buyers pleasantly.

Cons

• Customer service and returns can be weak: Many reviewers complain about slow responses, missing parts, or difficult returns.
• Product quality varies: While some items are great, others are seen as “cheap” or not as durable.
• Shipping/size issues: Some buyers got items that were smaller than expected or had longer than promised delivery.
• Not perfect for international buyers: If you’re shipping to Nigeria (or elsewhere abroad), returns/costs might be more complicated (though this is general, not always specifically about Costway).

My Verdict: “Costway Is Legit (But With Caveats) / Is It Safe (Mostly, If You’re Careful)”

Let’s cut to the chase. Based on what I found, here’s my overall take:

Yes — Costway is legitimate as an online retailer. There’s no strong evidence it’s a scam in the sense of “take your money and vanish”. Many customers successfully buy and receive items. Security measures appear present, and independent assessments (e.g., Scamadviser) confirm that it is “not a scam website”. In other words: Costway is legit.

Yes, it can be safe — if you take appropriate precautions. You’re reasonably likely to get your product and have a smooth transaction if you plan ahead, read reviews, and choose wisely.

But, “Costway is safe” is not guaranteed. There are enough customer complaints and negative feedback that suggests you should proceed with caution. For example: if parts are missing, product fails quickly, returns are cumbersome — those are real risks. So “Costway is safe” should be read as “safe for many people, but you should do your due diligence”.

Therefore: If I were you, I’d treat Costway as a trusted-but-verify retailer: you can shop there, but pick items carefully, check product reviews, understand the return policy, keep evidence of your purchase, and don’t assume everything will be perfect.

My Personal Recommendation & Tip List

Since I like giving friendly, practical advice: if I were you buying from Costway, here’s what I would do (and you might want to too).

1. Choose a smaller / less complex item for your first purchase — something inexpensive so your risk is lower.
2. Search the exact product name + “review costway” to see if others had good/bad experiences.
3. Check shipping cost, estimated delivery to Nigeria, and whether customs/import taxes apply.
4. Pay with a card (or PayPal) that gives you dispute/chargeback options.
5. Immediately when your item arrives: take photos of the box, condition, parts — especially if you suspect damage or missing pieces.
6. Read the assembly instructions: some reviews mention that instructions were weak. Poor assembly may cause problems later.
7. Keep all emails/order numbers/tracking. If you need to return something, you’ll want clear proof.
8. Know the return policy: what happens if parts are missing, or item is broken, or you just change your mind?
9. If cost is very low compared to other sellers, ask yourself: “Is the low price making up for hidden costs (shipping, quality, support)?”
10. After your experience, consider leaving a review yourself (good or bad) — helps future buyers.

Final Thoughts

In the end, yes — Costway is legitimate and can be safe, but it’s not flawless and you must be an informed buyer.

If you step into it thinking “This could be great, but I have to do my homework” rather than “Smooth sailing guaranteed”, you’re going into it with the right mindset.
You might score a great deal on furniture or tools — and many people do. But you should also be ready for potential hiccups with returns, parts, or customer service.

So I’ll leave you with this:
If I were to answer your question directly:

• “Is Costway legit?” → Yes.
• “Is Costway safe?” → Generally yes, if you’re careful.
• “Is there risk of scam or poor service?” → Yes, some risk.
• “Should you still buy?” → You can — but proceed wisely.

frequently asked questions (FAQ) and answers about Costway

1. How do I create an account?

You can sign up by visiting the website, clicking the “Register” or “Sign up” button, entering your valid email address, name, and password, and then verifying your email via a link sent to you.

2. How do I cancel my account?

If you decide you don’t want the account any more, you can email Costway’s customer service and request cancellation. They’ll handle it within a few business days.

3. What payment methods are accepted?

Costway accepts typical online payment methods including credit/debit cards and PayPal (depending on region). Their site supports secure checkout (look for “https” and the lock icon).

4. What if a product arrives damaged or missing parts?

If your item comes damaged or with missing parts, you should contact Costway customer service with photos or a short video showing the issue. They will review the case and may offer a replacement, refund or discount depending on stock and situation.

5. What is the return/refund policy?

• If your order hasn’t shipped yet, you can often cancel and receive a full refund.
• If it has shipped, there may be a recall fee (for example, in one region a $25 recall fee applies) and you’ll need to return the item in sellable condition.
• Once the return is received and accepted, the refund is processed within several business days.

6. How long is the warranty on items?

Warranty length depends on item types: for home appliances it’s typically 1 year, and for other items about 180 days (6 months). The warranty covers manufacturing defects, but not damage from misuse or repairs by unauthorized persons.

7. How long until my order is delivered / how do I track it?

After you place an order, the warehouse typically processes it within 1-2 business days. Then shipping time varies by your location (in one region estimated 2-7 business days). When your label is printed, you’ll receive tracking information via email (check your spam/junk folder). If tracking hasn’t updated, you can contact support with your order number and ask them to query the carrier.

8. Why didn’t my coupon code work?

A few possible reasons:

• You must be logged into your Costway account to apply a code.
• The coupon may have expired or not valid for the item you selected (some codes only apply to certain products or minimum order amounts).
• Only one coupon code can usually be used per order. If you forgot to add a code after placing the order, typically it cannot be applied retroactively.

9. Are there special programs like dropshipping or affiliate for Costway?

Yes: Costway offers an affiliate program where website operators can earn commission from sales referred via their site (cookie length 15 days, commission rates vary by sales volume). They also have a dropship program (though in some regions it has restrictions, e.g., may not support Amazon dropshipping).

10. How secure is my information?

Costway uses standard security measures: site uses SSL (“https”) so your connection is encrypted. They also explain use of cookies for improving experience and tracking. If you see the browser lock symbol and “https”, that’s a good sign. Still always be cautious: use strong passwords, check your payment method, and monitor any suspicious activity.