Is CDW Legit and Safe?
Summary
Yes, CDW is legit and safe. It’s a trusted American technology company that’s been around since 1984 and serves businesses, schools, and government organizations. CDW sells genuine products from well-known brands like Dell, HP, Cisco, and Microsoft. The website is secure, using encrypted payment systems to protect your information. While some users have reported slow customer service or delivery issues, these are rare for such a large company. Overall, CDW is a legitimate, reliable, and secure platform for buying IT equipment and tech services — especially for businesses that need quality and professional support.
Pros
- Legit company
- Genuine products
- Secure payments
- Business-friendly
- Reliable shipping
Cons
- Customer service can be slow
- Higher prices
- Occasional delays
CDW is a large American technology company that sells computers, software, networking tools, and IT services to businesses, schools, and government offices. Founded in 1984, it has grown into one of the biggest tech solution providers in North America and the U.K. CDW works with trusted brands like Dell, HP, Microsoft, and Cisco, offering both hardware and professional support. It’s not just a tech store—it’s a full-service partner for companies that need reliable IT equipment and advice. With a solid reputation and decades of experience, CDW is a legitimate and trusted name in technology.
If you’ve been shopping for tech gear or business IT solutions, you’ve probably stumbled upon CDW. Maybe you saw it pop up in a Google search while hunting for a laptop, or perhaps your office’s IT guy swears by them. But before you hand over your hard-earned money, you’re probably wondering — is CDW legit and safe? Or could it be some fancy-looking online scam in disguise?
Let’s talk about it — in simple English, with a sprinkle of humor and a dash of human honesty. Because we’ve all been there, staring at an online checkout screen, asking ourselves: “Am I about to get scammed, or am I about to score a great deal?”
What It Means When We Ask “Is CDW Legit?”
When you ask “Is CDW legit?”, what you’re really asking is:
- Does CDW actually sell real, genuine products — not knockoffs or shady imports?
- Will your order arrive safely and on time?
- Is your personal or payment information protected when you shop there?
- And if something goes wrong, will customer service actually help you?
So, in this review, we’ll cover all of that. I’ll tell you how CDW works, what customers say, what makes CDW a legitimate business, and what risks you might face (because let’s be honest — no company is perfect).
What Is CDW, Exactly?
Let’s start with the basics. CDW (Computer Discount Warehouse) is not some random online shop that popped up yesterday. It’s actually one of the biggest technology resellers in North America.
Here’s a quick breakdown:
- Founded: 1984
- Headquarters: Vernon Hills, Illinois, USA
- Type of company: Fortune 500 technology solutions provider
- Customers: Businesses, schools, hospitals, and government agencies (though individuals can shop too)
- Services: Hardware, software, networking, cybersecurity, cloud, and IT consulting
That’s right — CDW isn’t just a “store” selling laptops. It’s a massive enterprise-level tech solutions company. They work directly with big names like Dell, HP, Cisco, Microsoft, and Lenovo.
This alone tells you one thing: CDW is legit. A scam website wouldn’t survive 40 years, become publicly traded on NASDAQ, and handle billion-dollar deals with Fortune 500 companies.
How CDW Works
Let’s say you want to buy a new monitor, a printer, or maybe an entire batch of laptops for your small business. Here’s how CDW works in a nutshell:
- You browse their website — CDW.com (or CDW.ca in Canada, CDW.co.uk in the UK).
- Find your product — You can shop by category or brand, or use their search bar.
- Check availability — Some products are sold directly by CDW, while others are supplied by partners or manufacturers.
- Add to cart and pay — You can pay with credit cards, bank transfers, or company accounts.
- Shipping and delivery — CDW ships via trusted couriers like FedEx, UPS, and others.
- Support and service — They provide customer support, warranty claims, and even tech installation help for businesses.
It’s not that different from Amazon or Best Buy — except CDW focuses more on professional and enterprise-level products.
Security and Website Safety
When we ask “Is CDW safe?”, what we really want to know is — will your payment and personal data be protected?
The short answer: Yes, CDW is safe.
Here’s why:
1. Secure Website (SSL Encryption)
CDW uses HTTPS encryption — that little padlock you see in your browser bar. This protects your credit card details and personal info during checkout.
2. Verified Payment Systems
CDW accepts payments through secure gateways and major credit cards. They’re also PCI DSS compliant — meaning they follow strict standards for online payment security.
3. Data Privacy
As a major U.S. company, CDW must comply with privacy regulations like GDPR (for EU customers) and other data protection laws.
4. Real Physical Offices
Unlike shady online “stores” that hide behind P.O. boxes, CDW has real offices and warehouses across the U.S., Canada, and the U.K. That’s another big clue that CDW is legitimate and not some fly-by-night scam site.
CDW Features: What Makes It Stand Out
CDW isn’t just another tech retailer. It’s built for professionals, companies, and serious tech buyers. Here are some key features that make CDW unique (and more trustworthy):
1. Business-Focused Platform
CDW specializes in B2B sales — business-to-business. This means they deal with companies, schools, hospitals, and governments, not just individuals buying gadgets.
2. Huge Product Selection
From laptops and servers to networking cables and cloud software — if it’s tech-related, CDW probably sells it.
3. IT Services and Consulting
CDW also provides tech support and consulting services, including cybersecurity, system integration, and software licensing.
4. Return & Warranty Support
CDW offers returns, warranties, and replacements through manufacturers. However, note that some users report this process can be slow (we’ll talk about that later).
5. Global Presence
CDW operates in the U.S., U.K., and Canada — meaning they’re recognized globally, not just a local brand.
6. Business Credit and Financing
For companies, CDW offers financing and leasing options — another sign that CDW is a legitimate, full-service tech provider, not just a retail store.
Why People Wonder If CDW Is a Scam
Now, if CDW is such a massive and legitimate company, why do some people still ask, “Is CDW a scam?”
The answer lies in mixed customer experiences.
Like many large e-commerce platforms (think Amazon, eBay, or Newegg), CDW has a combination of glowing reviews and horror stories. Let’s see both sides.
The Good: Why People Say CDW Is Legit
Many customers — especially corporate clients — have great experiences with CDW.
Here’s what they like:
Reliable and Real
You’re buying from a Fortune 500 company, not a random website. Products are genuine and come with manufacturer warranties.
Excellent for Business Orders
Companies love CDW because they can bulk order IT equipment, get quotes, and manage assets easily.
Fast Shipping
When items are in stock, CDW ships quickly and efficiently.
Great Product Range
They have everything from basic accessories to advanced enterprise servers. It’s convenient — one store for all your tech needs.
Secure Payments
Transactions are handled through safe, encrypted systems. You won’t have to worry about your card info being stolen.
The Bad: Why Some People Complain About CDW
Now let’s get real. Some people have bad experiences with CDW. It doesn’t mean it’s a scam — but it’s not perfect either.
Here are common complaints from customer reviews:
1. Poor Customer Service
Some users say it’s hard to get responses or refunds. CDW’s support seems better suited for big business clients than individual shoppers.
2. Delays and Cancellations
A few buyers have reported that “in-stock” items got delayed or canceled unexpectedly.
3. High Prices
CDW often charges more than consumer-focused sites like Amazon. That’s because they cater to companies that value reliability over discounts.
4. Slow Refunds or Returns
Returning items or getting refunds can take time, especially for complex business orders.
5. Outdated Listings
Some users say that CDW sometimes lists products as available even when they’re out of stock. This can cause frustration.
So yes — CDW is legit, but you may encounter some hiccups, especially if you’re shopping as an individual rather than a business.
What Real Customers Say (Reviews and Ratings)
Let’s look at what real customers say online.
Trustpilot
On Trustpilot, CDW has mixed ratings — around 2.5 to 3 stars.
Some call it “professional and trustworthy,” while others complain of “poor communication” or “delayed orders.”
Sitejabber
On Sitejabber, CDW scores lower (around 1.5 stars), mostly due to customer service issues.
Example: One reviewer said,
“I ordered a laptop and it arrived defective. They told me to contact the manufacturer myself. Not what I expected.”
Better Business Bureau (BBB)
CDW is BBB accredited, which means it meets standard business practices and transparency requirements.
However, there are hundreds of complaints — mostly about customer service, not fraud.
Reddit & Forums
On Reddit and tech forums, users generally agree that CDW is legitimate but “slow-moving” for individuals. IT professionals, however, often trust CDW for enterprise purchases.
How to Tell a Legit CDW Listing from a Risky One
Here’s the thing: not everything on CDW’s site is sold directly by CDW. Some items are sold through partner resellers.
To stay safe:
- Always look for “Sold and shipped by CDW” on the product page.
- Check the stock status carefully.
- Read product descriptions — if it sounds off, double-check with customer service.
- Stick to known brands (HP, Dell, Cisco, Lenovo, etc.).
This reduces the risk of slow or problematic orders.
Is CDW Safe for Individuals?
If you’re an everyday shopper (not a company), here’s my honest take:
CDW is safe, but not the most convenient for individuals.
They’re built for business buyers, so you may not get the hand-holding experience you’d get on Amazon or Best Buy. But if you’re tech-savvy and patient, you’ll get authentic products from trusted brands.
I personally recommend CDW for business purchases, office setups, or enterprise gear — not for small, casual gadget shopping.
Safety Tips When Using CDW
Even though CDW is legit, it’s always smart to protect yourself online. Here are some safety tips:
- ✅ Always check you’re on the official site — cdw.com, not a fake clone (like “cdw-shop.net”).
- ✅ Use secure payment methods — PayPal or credit cards with buyer protection.
- ✅ Double-check product availability and shipping timelines.
- ✅ Save all emails, invoices, and screenshots — in case of disputes.
- ✅ Contact support quickly if there’s an issue.
- ✅ For software licenses, confirm delivery details before payment.
Why Businesses Love CDW
For companies, CDW is a gem.
They offer:
- Bulk pricing and volume discounts
- Dedicated account managers
- Leasing and financing options
- Managed IT services
- Cloud migration support
- Cybersecurity and networking solutions
This is why CDW’s reputation in the corporate world is solid. Big companies don’t risk working with scams — and CDW serves thousands of them every year.
CDW vs Other Retailers
If you’re deciding between CDW and competitors, here’s how they stack up:
| Retailer | Best For | Safety & Legitimacy |
|---|---|---|
| CDW | Business & enterprise | ✅ Very safe & legit |
| Newegg | Consumer tech & parts | ✅ Safe, but some third-party risks |
| Amazon | Everyday shoppers | ✅ Safe, wide selection |
| B&H Photo | Creative pros | ✅ Legit, great service |
| Best Buy | Consumer electronics | ✅ Safe & convenient |
CDW stands out for enterprise-scale reliability, not necessarily for convenience or cheap deals.
My Personal Verdict (and Friendly Advice)
After digging deep into customer reviews, security policies, and my own experience shopping for IT gear online, here’s what I truly think:
- CDW is legit.
It’s a massive, reputable company that’s been in the tech world for decades. - CDW is safe.
Your payment info and personal details are secure, and you’ll get genuine products. - But… it’s not always perfect.
You might run into slow support or delayed orders, especially as an individual buyer.
So, if you’re a business owner or IT manager, CDW is an excellent, trustworthy partner.
If you’re just looking for a new mouse for your home office, you might prefer Amazon or Best Buy for faster service.
Final Thoughts: Is CDW Legit and Safe?
Let’s wrap it up neatly:
| Aspect | Verdict |
|---|---|
| Legitimacy | ✅ 100% Legit — Fortune 500, 40+ years in business |
| Safety | ✅ Secure site and payments |
| Customer Service | ⚠ Mixed reviews — good for business, average for individuals |
| Product Authenticity | ✅ Genuine brand products |
| Risk of Scam | ❌ Very low — CDW is not a scam |
| Best For | Businesses, institutions, tech professionals |
So, in short:
CDW is legit, safe, and trustworthy — but best suited for business and professional buyers.
If you shop smart, double-check product listings, and use safe payment methods, you’ll have nothing to worry about.
Final Word
I’ll be honest — I love that we’re asking these questions in today’s world. It’s good to be cautious! Too many “too-good-to-be-true” online stores pop up every day.
But rest assured: CDW is not one of them.
It’s a long-standing, genuine company that’s helped countless businesses grow — and yes, it’s safe for you too, as long as you use it wisely.
So go ahead, get that laptop or server you’ve been eyeing — just make sure you check the stock and keep your receipt handy.
CDW FAQ
What is CDW?
CDW is a large technology company that sells computers, software, networking equipment, and IT services. It mainly serves businesses, schools, hospitals, and government organizations but individuals can also buy from it.
Is CDW legit?
Yes, CDW is legit. It’s a Fortune 500 company that’s been around since 1984. CDW partners with major tech brands like Dell, HP, and Microsoft, and delivers real, genuine products.
Is CDW safe to buy from?
Yes, CDW is safe. The company uses secure payment systems, encrypted websites (HTTPS), and verified checkout processes. Your personal and payment information is protected.
Does CDW sell genuine products?
Absolutely. CDW only sells authentic and brand-new products from trusted manufacturers. They don’t sell counterfeit or used items unless clearly labeled.
Who can buy from CDW?
Anyone can. While CDW focuses on business and institutional clients, individuals can still buy laptops, software, and accessories directly from the website.
How does CDW work?
You browse CDW’s website, choose your products, add them to your cart, and pay online. For businesses, CDW can also offer quotes, bulk discounts, and technical services.
Does CDW offer installation or IT support?
Yes. CDW provides professional IT services, including system setup, cloud migration, cybersecurity, and ongoing tech support for companies.
What payment methods does CDW accept?
CDW accepts credit cards, PayPal, and business accounts. They also offer financing or leasing options for corporate buyers.
How long does shipping take?
Delivery time depends on your location and product availability. In-stock items usually ship within a few days through reliable carriers like FedEx or UPS.
What if my order is delayed or wrong?
If you experience issues, contact CDW customer service right away. They’ll help with replacements, returns, or refunds when appropriate.
Does CDW have physical stores?
Not exactly. CDW mainly operates online, but they have offices and warehouses in the U.S., Canada, and the U.K.
Can I return or cancel an order?
Yes, but you’ll need to follow their return policy. Business orders may have stricter terms, so it’s best to confirm before buying.
Why do some people complain about CDW?
Some customers mention slow communication or delivery delays, especially for large or special orders. However, most problems are resolved through support.
Is CDW a scam?
No. CDW is not a scam. It’s a well-known, publicly traded company with millions of clients worldwide.
Final Verdict
CDW is legit and safe. It’s a trusted technology provider with genuine products, secure systems, and decades of experience. Just read the fine print, double-check delivery times, and enjoy shopping with confidence.
